This survey has been commissioned to gather information about experiences encountered by South African citizens, applying for a passport for the first time, or those citizens applying for a renewal of an existing travel document.
In order to participate in this survey, the following minimum requirements are mandatory:
- you are at least 18 years old at the time of your application;
- you have legal citizenship status for South Africa;
- you have applied for either a new passport, or the renewal of an existing passport in after 1st January 2015;